Session Detail

Thursday 10.26

9:15 AM - 10:15 AM

Opening General Session - "The “Big 4” to Creating More Storytellers for Your School District!"

  • Location: Juniper ABC
  • Track Session: General Schedule
  • Experience: Appropriate for all levels of experience
  • Audience: Fiscal Office Support Staff
  • Contact Hours: 1.00

The opening general session features keynote speaker Bob Pacanovsky.

Keynote Address Description: The “Big 4” to Creating More Storytellers for Your School District!

If given the choice, would you rather be considered “ the best”, or the “favorite” when it comes to organizations in your city, region, or state? My choice would be “favorite” and I will tell you why in this keynote presentation.

What steps are you taking to have your customers and employees think of your organization as “their favorite”? It starts with implementing “The Big 4” to deliver that Black Tie (or first-class) Customer Service Experience. Bob will share the principles he learned from being an entrepreneur for over twenty-five years on providing hospitality and service excellence in your organization. You will discover how to turn ordinary Customer Service transactions into Black Tie Customer Experiences!

You’ll learn why most people forget about good service but always remember the hospitality shown to them. When Hospitality and Service Excellence are combined you create storytellers (or Brand Ambassadors) for your organization. They are the ones who can’t wait to tell others about their experiences with you.

Speaker

Bob Pacanovsky

Speaker/Trainer

An entrepreneur for more than 20 years, primarily in the hospitality industry, Bob and his team had one opportunity to create both a wow experience and a lasting impression on his customers and their guests. He has turned that expertise into a series of keynote speeches and trainings he calls the “Black Tie Experience.”